Returns & warranty.

Custom work cannot be returned

Everything we make is built to your room and your specification, so it cannot be resold or restocked. Once materials have been fabricated or installation has begun, the order cannot be returned. This is normal for custom cabinetry, and we would rather you read it here than discover it later.

Your signed agreement governs the order

Every project is confirmed by a signed contract and quotation. That agreement sets out the scope, the schedule, the payment stages and what happens in any situation covered by it. Nothing on this page replaces or adds to your contract — where the two differ, your contract applies.

Orders are a commitment

Once the contract is signed and the order is placed, it is a firm commitment and cannot be cancelled. Cabinetry is cut and finished to your room, so it cannot be reassigned to another project or returned to the manufacturer. Before you sign, nothing is committed — that is the point to ask every question you have, and we would rather you took the time.

What is not refundable

• Custom materials once they have been ordered or fabricated.
• Completed installations.
• Design and consultation fees.
• Permits, inspection fees and third-party services.
• Damage caused by misuse, alteration, or conditions outside normal use.

Warranty

Two things are covered, for different lengths of time, because they are different kinds of work.

• Cabinetry — 5 years. Covers manufacturing defects in the cabinetry itself, backed by the manufacturer.
• Our installation workmanship — 1 year. Covers how it was fitted: alignment, fixings and the quality of the install.
• Appliances and electrical items are covered by their own manufacturer warranty, which is provided with the product.

Service visits

In the first year, a warranty visit is free. After the first year the cabinetry is still covered and we will supply the replacement part, but the visit and labour are charged. We quote that before we come, so you can decide. We say this plainly because most warranties bury it.

If something is wrong

Contact us with your name and contact details, the project address, your invoice number, a description of the issue and photographs. Photographs matter — they usually let us bring the right part on the first visit instead of the second. We will confirm the next step and a timeframe.

Resolving problems

We will work with you to put things right. If a matter cannot be resolved directly, it may be escalated to mediation or arbitration under Philippine consumer protection law. Your statutory rights are not affected by this policy.