Returns & warranty.

Custom work cannot be returned

Everything we make is built to your room and your specification, so it cannot be resold or restocked. Once materials have been fabricated or installation has begun, the order cannot be returned. This is normal for custom cabinetry, and we would rather you read it here than discover it later.

Your signed agreement governs the order

Every project is confirmed by a signed contract and quotation. That agreement sets out the scope, the schedule, the payment stages and what happens in any situation covered by it. Nothing on this page replaces or adds to your contract. Where the two differ, your contract applies.

Orders are a commitment

Once the contract is signed and the order is placed, it is a firm commitment and cannot be canceled. Cabinetry is cut and finished to your room, so it cannot be reassigned to another project or returned to the manufacturer. Before you sign, nothing is committed. That is the point to ask every question you have, and we would rather you took the time.

What is not refundable

• Custom materials once they have been ordered or fabricated.
• Completed installations.
• The site measurement fee, once the visit has been made.
• Permits, inspection fees and third-party services.
• Damage caused by misuse, alteration, or conditions outside normal use.

Warranty

A project is not one product, so it does not carry one warranty. The terms for yours are written into your quotation, against the scope you actually ordered.

• Hardware carries the warranty its own manufacturer gives. Hinges, runners, lift systems and pull-outs are made by specialist firms, the term differs from one item to the next, and we pass on what the maker gives rather than print a number of our own.
• The cabinetry and the installation are covered on terms set against the final scope. Your quotation states what they are before you commit, not after.
• Appliances and electrical items are covered by their own manufacturer warranty, which is provided with the product.

Service visits

Your quotation says which visits are covered and for how long. Beyond that, the part is still supplied but the visit and the labor are charged, and we quote it before we come so you can decide. We say this plainly because most warranties bury it.

If something is wrong

Contact us with your name and contact details, the project address, your invoice number, a description of the issue and photographs. Photographs matter. They usually let us bring the right part on the first visit instead of the second. We will confirm the next step and a timeframe.

Resolving problems

We will work with you to put things right. If a matter cannot be resolved directly, it may be escalated to mediation or arbitration under Philippine consumer protection law. Your statutory rights are not affected by this policy.